The payment processor used for court fees and associated service fees varies by state and court.

Currently, Illinois, Indiana, Maryland, Texas, and most of California uses the Odyssey e-Filing system which uses Tyler’s Online Gateway (TOGA) for payment.

With Los Angeles Civil filings, the court still charges all fees. However, the user’s e-filing service provider (EFSP) collects their fees upon the acceptance of the filing.

For Los Angeles Civil cases, your e-filing service provider (EFSP) collects the court’s fees upon the acceptance of your filing. However, each time you submit your filing, the court requires us to pre-authorize the fees. We display that amount in the Filing Fees section of the filing. The fees consist of the following:

  • the Court’s document fees,
  • the Los Angeles County Court Transaction Fee,
  • the Provider Service Fee,
  • and the Payment Service Fee.

Always make sure to click the Confirm Fee Calculation before submitting the filing as that amount will be the payment amount you authorize us to charge your credit card upon acceptance.

If you find that the Los Angeles Civil Court has overcharged you for a specific filing, the court requests that you fill out a REQUEST FOR REFUND and then e-file that request on the existing case where you will select the document type of Request for Refund.

If you have any further questions, concerns, or disputes please email us at support@efilinghelp.com for more information.

For all other California Courts, Illinois, Indiana, and Texas using the Odyssey eFiling system, it is very important to understand that your e-filing service provider (EFSP) does not authorize or charge your credit card (aka Payment Account) for those fees assessed by the Court (including court imposed Court filing, court convenience fees, and the Odyssey eFile EFM service fee).

Odyssey eFile, the Court’s e-filing software vendor uses their own credit card processing service, Tyler Online Gateway (TOGA) which charges and authorizes a filer’s fees. If a filer has any questions, concerns, or disputes regarding filing fee authorizations on their credit or debit card, it is best to contact the TOGA vendor directly.

Tyler Technologies (vendor managing TOGA)
Phone: 1.855.839.3453

The Odyssey eFile help web site provides more detailed information on credit card processing at the following links. We highly recommend you review these articles.

For your convenience, we’ve copied excerpts of the above articles from the Odyssey eFile web site below. We recommend visiting the links above to confirm the latest and most up to date information.

Why are charges still pending on my credit card?
Source: Odyssey eFile California Web Site
Source URL: http://eg2113prss.egain.net/system/templates/selfservice/national/#!portal/1052/article/3947/Why-are-charges-still-pending-on-my-credit-card-KB3947?fromQuery=credit%20card

The charges associated with a pending filing remain a pre-authorization only until the court accepts or rejects the filing, or the filer cancels the submission. Once a filer submits a filing, the system pre-authorizes the costs of the filing on the selected credit card. The court places an authorization hold* upon submission of the filing to ensure they can process that amount once they accept the filing.

If the court rejects the filing (or the filer cancels it), the filer’s bank releases the pre-authorized amount within 3-14 business days from the date of the court’s rejection.

Note: If the court changes the fees associated with the filing, they will pre-authorize the entire cost of the filing again, plus what they add. They will release their original authorization. If a filer sees multiple authorizations for one filing, please allow 3-14 business days for the court’s reversal to reflect in your account.

* Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.” In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 3-14 days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.

Does the court charge a credit card for a filing that they reject or a filer cancels?
Source: Odyssey eFile California Web Site
Source URL: http://eg2113prss.egain.net/system/templates/selfservice/texfile/#!portal/1048/article/2111/Will-my-credit-card-be-charged-for-a-filing-that-was-rejected-or-cancelled-KB2111?fromQuery=credit card

No, they do NOT charge the credit card.

The court only charges for accepted filings. Additionally, our service only charges our Provider Service fee for accepted filings.

When a user submits a filing, the court’s system pre-authorizes the card selected in the filing, and holds the funds on the card. However, once the court sends out their rejection notification to the financial institution that owns the credit card, the bank releases those funds (some banks and credit card companies can take 3-14 business days to process this information and remove the hold).

The same is true if a filer cancels a filing, or your filing submission fails.