Question: Why am I getting the “error while getting fees” message?

Answer: This error occurs when the e-filng system is unable to calculate the required filing fees. This can happen for one of two reasons:

1. Your payment information is invalid. There may be an issue with how you entered your payment method, or your bank may have declined the pre-authorization.
2. Your filing is incomplete. The system can’t calculate fees if required information is missing from your filing.

Question: My payment information is correct. Why am I still getting this error?

Answer: If you’ve confirmed your payment method is valid, the error is likely due to an incomplete filing. Even if you’ve filled out all fields marked with an asterisk, other mandatory fields may be empty. Please go through the following sections of your filing to ensure they are complete and accurate:

Add Documents:

• Make sure you have selected a Document Type from the dropdown menu.
• Confirm you have only one lead document for the filing.
• If available, verify that you have entered a name in the Name Extension field.

Security and Additional Services:

• Confirm you have selected a Security Setting for your documents.
• If you selected an Additional Service, make sure you have entered a quantity if required.

New Case Parties:

• Make sure you have filled in all address fields, including an email and phone number.
• Confirm you have selected an attorney for the party. If you are a self-represented party, select “Pro Se.”

Additional Info:

• Verify you have filled out all fields, such as Filed by Party and As To Party.
• Make sure all address information is complete if the fields are present.

Fee Waivers and Fee Exemptions:

Only select one of the following two options—not both:

• If you are requesting a new fee waiver, select Fee Waiver from the Fee Exemption dropdown menu.
• If you already have an approved fee waiver for the case, check the box next to “I certify that I have an existing fee waiver on this case.”

Question: How can I tell if my credit card or debit card was declined?

Answer: If you suspect your payment method was declined, you should contact your bank directly. They may decline the pre-authorization of estimated fees for various reasons, such as security purposes or insufficient funds.

Question: Can I use a different payment method?

Answer: Yes, you can add multiple payment methods to your account. If one payment method doesn’t work, you can easily switch to another one.