From time to time, it may be necessary to view all the Service Contacts on an existing case. A user may do so at any time on the Case Summary screen.
View Service Contacts
- That takes you to the Case Lists screen. There, click on the Case Number that you want to view the Case Summary.
- On the Case Summary page, scroll down to the Service Contacts section to view all the contacts that have been added to the case.
- If you need to add Service Contacts, click the Add Service Contact link at the bottom of this secction.
Note: A user may delete Service Contacts here too, however they may ONLY delete the Service Contacts that they’ve added. If there are contacts that need to be deleted which a user has not added, they will want to contact the person who did add them, and request they remove them.