E-Filing Email Delivery Explained – Troubleshooting & Whitelisting

Last Update: January 16th, 2020

As a participant in electronic court filing, and as a registered user of your E-Filing Service Provider (EFSP), you can expect to receive email notifications, from either your EFSP or the court’s Electronic Filing Manager (EFM) alerting you to things such as;

  • That status of your filing, having been Submitted
  • The status of your filing, having been Accepted
  • The status of your filing, having been Rejected, and for what reason.
  • Electronic service notifications, sent to you by specific request of another filer.

Generally, the delivery of such email notices occurs without issue, and attorneys and their staff are kept well informed of the status of their filing. That said, problems can occur with email delivery. If you or your firm are experiencing issues, please consider the following:

Sending Email Service

As an EFSP, our application utilizes Amazon SES (Simple Email Service) as our sending email server to generate and send email to our customers. This is a proven platform used by 1000’s of other companies, including fortune 500 companies. When Amazon SES attempts to deliver an email, if a bounce back of any kind is received, due to a spam filter block, or a customer’s email outage, then the bounced email address is placed on a Suppression List, preventing the future delivery of email to that address. Amazon SES assumes the bounced email is invalid, and as such will not attempt to deliver email to it again. This is how Amazon SES protects their servers from becoming tagged as Spammers. Our support team has the ability to remove any email address from this list once we’ve confirmed it is valid. If you suspect you may have been put on this list, contact our support team.

In terms of those emails generated by the Court’s EFM, we can’t provide any specific information regarding their sending email servers, however, we can assure you they are using a reputable email sending service that likely has the same types of rules in place to protect themselves from being tagged as spammers as described above.

Whitelisting

While the EFSP and EFM can generate and send email, we can not guarantee delivery of email. Between our sending email server and your receiving server spam filters can play a role at both the Internet Service Provider (ISP) level, and email service provider level. If you are experiencing issues receiving email, we recommend contacting your email service provider and ensuring that the following domains and IP addresses are whitelisted within their systems, or within any spam prevention software being used.

greenfiling.com
amazonses.com
tylerhost.net
efilingmail@tylerhost.net
noreply@tylerhost.net
54.240.49.13
54.240.49.14
208.64.239.171